FAQ

Open an account

How long does it take to create new account?

It takes about five minutes to create new account.

What document do I need to send as identification?

Necessary documents include "identification" and "address certification".

●Individual cusotomers are required to provid following documents,
<Identification>
・drivers' licence
・Passport
・health insurance card
・my number card etc.

<Address certification>
・Bill for electricity, gas, water etc.
・other official document that identifies your address such as drivers' licence

●Corporate customers are required to provide following documents,

(1)certified copy of commercial registration (issued within three months)
(2)Identification (either of (1)both sides of drivers' licence or (2)prersonal inforation of passport) of share holder (over 25% in total)

I don't have identification with a portrait on. what can I do?

We accept identification without a portrait.
ideintifcation issued by public institution is either drivers' licence or passport. Address certification is either of reciept of utility payments, bill from credit card or bill from mobile phone carrier. The address on identification and that of address cert must be identical. In addition, identification must be valid, and address cert must be issued within the past three months.

Can I register with a mobile e-mail address?

We only accept PC e-mail addresses. Please do process with a PC e-mail address.

Is it possible to process with free e-mail address such as Google and Yahoo?

Yes. However, if you use free email address, our email might end up in junk folder, so please check the junk emails as well.

Opened a new account. What should I do next?

Please follow the steps below,

(1)Complete identification
Please go to My Page and complete identification

(2)Deposit
Sign into My Page and deposit the margin through deposit page.

(3)Download MT4
Install the website into your PC or smartphone.

(4)Sign in to MT4
Sign in to MT4 with using signin infomratoin of WL.
registration e-mail includes your sign in information.

Once you finish all of those steps, you can start trading.

Is it possible to open multiple accounts under the same names?

Yes. You can add an account under the same through My Page.

What kind of documents are required to open a corporate account?

For corporate customer, please send us all three items below.
(1)A certified copy of company registration (issued within the past last three months)

(2)Identification card of the shareholder (who holds more than 25% of the total shares), such as driving license (both sides) or personal information page of passport.

Please send your identity verification documents (data scanned or captured with digital camera/mobile phone) to support@wl.com.

Is it possible for one corporation to open multiple accounts?

Yes. You can add an account under the same through My Page.

Is creating account free?

Yes, opening an account is free of charge. Current special offers even include deposit bonus.

Is there any account management fee?

No, we do not charge that sort of fee.

How can I open a demo account?

Opuning from demo account
https://wl-fx.com/
Please apply from Opening Demo Account of WL web site
https://wl-fx.com/

How can I check junk mail folder?

We cannot assist with the junk mail. We apologize for the inconvenience, but please contact the support center of your email service

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Demo account

How long hs is the demo account valid?

The demo account will be valid for ten years from the date of last signin. .If you do not use the service for a while, we may terminate it.
If you want to use it again, please apply once again.

Do you use real money for your demo account?

No, we do not use real money on demo account.
It uses virtual currencies for demo trading.

After try-out on demo trades, you need to create a live account to trade real currencies.

Is there any differences between demo account and live account?

Yes, demo accounts trade virtual currency, whereas live accounts trade real currency. However, the trading and platform are the same.

Is it possible to trade using mobile phones or smartphones on demo account?

Yes, it is possible.

Can I obtain the profit from demo account?

Since the demo account is a transaction using virtual currency, it is not possible to withdraw real money.
If you want to do actual trading, please note that you will need to create live account and transfer the deposit money.

When can I trade with the demo account?

You can trade on the demo account in the same hours as on your live account. Our trading hour is from 6:00 am (7:00 am in winter) on Mondays to 6:00 am (7:00 am in winter) on Saturdays(JST). Please note that transactions are closed on Sundays.

What is the minimum trading lots in the demo account?

For demo account, you can trade from 0.01 lot (1000 currency) as same as live account.

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Deposits and Withdrawals

What is the minimum margin required to create an account?

The minimum margin for new account is ¥500 or 5.00USD.

Can I create an account from overseas?

Yes, you can create an account from overseas. The documents required are the same as Japanese residents.

Please tell me how to transfer money from a bank account.

<Deposit>
(1)Sign in to My Page.
(2) Proceed to Deposit Page.
(3)Please deposit your margin money to our designated account.
(4)We will reflect as soon as we acknowledge your depsit. Please contact your custoer support if you cannot confirm after three business days from deposit.

<Withsrawal>
(1)Sign in to My Page.
(2) Proceed to Withdrawal Page.
(3)Please register your receiving bank aacount or recieveing e-mail address for bitcoins.
(4)Once withdrawal is approved, it will be transfered to your designated bank account or bitcoin wallet within five business days. Please contact your custoer support if you cannot confirm after five business days from withdrawal request.

Can I deposit from my credit card?

No, we do not accept deposit from ceredit cards at the moment. However, we are planning to introduce ceredit card payment in the future.

Where can I confirm my deposit?

You can check your balance on the ""Trading"" tab of the ""Terminal"" window of MT4.

Can I deposit other currency than USD such as JPY?

WLFX has two accounts, a USD-denominated account and a JYP-denominated account. If you transfer in JYP, then it will become JYP-denominated account, and vice versa. Other currencies will become USD-denominated account.

I transferred in JYP instead of USD.

If you mistakenly transferred in JYP while you were to do so in USD, after confirming your balance in JYP, it would be converted to USD and be reflected to your account. (Please note that it may take longer than usual to confirm the deposit if the money is sent in JYP.)

Please tell me the rate when depositing.

The rate at deposit will be rate of the bank deposited from. Please contact your bank.

How can I withdraw my money?

You can request deposit from "Deposit" on My Page.
(1)Sign in to My Page.
(2) Proceed to Withdrawal Page.
(3)Please register your receiving bank aacount or recieveing e-mail address for bitcoins.
(4)Once withdrawal is approved, it will be transfered to your designated bank account or bitcoin wallet within five business days.

If I make a full withdrawal, will the account be terminated?

No, even if you withdraw the entire amount, it will not be terminated.

No, even if you withdraw the entire amount, it will not be terminated.

No, you cannot transfer to a bank account whose account name does not match.

I want to transfer funds within my WLFX account. Is it possible?

No, you cannot transfer to FX account under a different name.

What is the fee for deposit and withdrawal?

The customer is responsible for the transfer fee at the time of deposit.

Withdrawal does not typiclly take any fees.
(Customers need to bare the tranfer fee when bank account outside of Japan is designated.)
(Should customers withdraw without any transaction, 4,000 JPY of withdrawal fee will be charged to the customer.)

We will bare the fee for transfer to your bank account. However, please contact your bank for possible intermidiary bank fee and deposit fee.

should rearranging fee occurs, customers will be charged.

How long does it take to process the deposit and withdrawal funds?

<Deposit>
We will reflect as soon as we acknowledge your depsit. Please contact your custoer support if you cannot confirm after three business days from deposit.

<Withsrawal>
Once withdrawal is approved, it will be transfered to your designated bank account or bitcoin wallet within five business days. Please contact your custoer support if you cannot confirm after five business days from withdrawal request.

Can I use PayPal?

No, we don't accept PayPal.

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Trade

Do I trade manually? Or automatically by system?

It depends on customers. The customers typically trade manually by themselves. However, you can also trade with EA (automatic trading software) in MT4 (MetaTrader 4). For inquiries about the EA that you use, please contact the EA company directly.

What is the minimum amount of currency that can be traded?

The minimum amount of currency that can be traded is 0.01 lots (1000 currencies).

I forgot my login ID and password.

Please send an e-mail from your registered e-mail address to support@WLfx.com with your name, please include "ID, password reissue" in the subject of the email. We will send your ID and password again.

Can I do the matching order?

Yes, you can.

I forgot my registered email address

Please write down your name, ID and confirmation of registered email address, and send it to support@WLfx.com.

Is it possible to trade with mobile phones and smartphones?

MT4 application allows you to trade with your smart phone. Pease visit the page below for more details.

https://wl-fx.com/account.html#platform

Can I use the rental server (VPS)?

We are not capable at the moment. Hpwever, we will be as flexible as possible to meet with customers' requests.

Is there a forced loss cut?

In case the loss reaches 30% of the margin requirement, the position will carry out forced loss cut.
For example, suppose you have a margin of $10,000 and set the leverage to 100 fold.

For taking one lot position in USD / JPY, the required margin will be JPY.

If the market varied oppositely to what had been expected, and the loss reached 30% of the surplus margin, the position would then be forcibly closed.

Suppose your deposit money is $10,000 and your leverage is 100 fold.

The surplus margin = the amount of deposit money – the amount of margin requirement
In this case, $10,000 (the amount of deposit money) - $300 (the amount of margin requirement) = $9700 (the surplus margin)

When the market varied oppositely to your position and the loss reached 30% of the surplus margin (that is, - $9700)
Our system automatically closes all your holdings and works again at the next possible price.
For the forced loss cut, please always see the percentage of margin requirement of the terminal under the MT4 screen.

What is the maximum transaction amount for single order?

Our maximum transaction amount per order is 50 lots (500 tousands currency units).

Is there any standard for Spread?

For further information, please visit this website:
https://wl-fx.com/ja/trading.html

Are swap points real profit? Or unrealized profit until it is settled?

Swap points are unrealized profit/loss until it is settled.

Please tell me which pairs can be traded.

Click here for a list of currencies.

URL:https://wl-fx.com/trading.html
How will SL / TP put on the weekend be reflected?

SL / TP entered on weekends will be settled at the first rate of the beginning of the following week.
[Settlement at 6:00 am on Monday in summer]
[Settlement at 7:00 am on Monday in winter]

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Change registration information

How do I change my email address?

You can change it through WL My Page.
Please visit My Page.

How can I change the registred information such as address and contact information?

You can change them through WL My Page.
Please visit My Page.

Is it possible to change the login ID and password?

The ID of MT4 (MetaTrader 4) cannot be changed, but registration information can be changed.
To change the registration information, please specify your name, ID, email address, and the information you want to change, and send it to our customer support.

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EA

What is EA?

EA stands for Expert Advisor, an automated trading system written in the MT4 programming language.
We do not provide or support EA. For inquiries regarding EA, please contact the system vendor.

Is it possible to trade using multiple automated trading software in one account?

Yes, it is. However, we do not handle automated trading systems, so please contact the system vendor.

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Others

Please tell me how you protect margin money.

We do not use conservation trust. We manage the funds we receive from our customers separately from our funds.

Please tell me the Support Center’s business hours.


E-mail: info@wl-fx.com
LINE: https://lin.ee/filywu2
Business hours:9時~18時(日本時間) 土曜日・日曜日・祝日はお休みとさせて頂いております。
*We will get back to customers' enquiries within three business days.

Can I order or change my order by email or phone?

We do not accept telephone orders. Please use MT4 to trade by yourself

Would my account be frozen?

In general, your account will not be frozen. However, as an exception,
we may freeze it if there were an inquiry from a national institution such as
police, banks, or if it turned out to be a fraud account.

Please tell me the GMT time of MT4.

US Day Light Saving: +3
US Standard: +2

Do you support MT4?

Please note that we do not support MT4.

Can I use MT4 on Mac?

Please note that MT4 cannot be used on Mac.

How do I pay taxes?

You are responsible for paying taxes in accordance with the laws and regulations that you are subjected to.
We have no special documents regarding tax payments. If you have any questions, please consult a tax accountant.

What digit is pips?

It depends on the currency pair. For example, for currency pairs such as EUR / USD, GBP / USD, AUD / USD, NZD / USD, digit of 0.0001 is 1 Pip. For currency pairs such as USD / JPY, EUR / JPY, GBP / JPY, NZD / JPY, digit 0.001 is 1 pip.

Is it possible to trade on mobile phones and smartphones with demo account?

Yes, it is possible.

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should you have any inquiries,please contact us via e-mail or LINE.